Cruise Terms and Conditions
Trip confirmations: We will send out an email and text message the day before your trip around 3:30 pm to inform you of the status of the trip and its departure time. If you do not receive the text message and email you must call us on +61 7 5444 5656 we will not call you to confirm receipt of the messages.
Check in: Check in at Sunreef will start at the time outlined on your confirmation email or text. When you arrive, we will see you at our check in desk and provide you boarding passes before you line up to board the vessel.
Parking: is available onsite at The Wharf Mooloolaba but with limited car parks, it is advised to arrange a taxi or public transport. We will disembark after the fireworks from 12:30 am onward. Depending on boat traffic on the river, our arrival time back into the Mooloolaba Wharf may be delayed. You can find a parking map of The Wharf Mooloolaba here.
What to bring: Feel free to wear what you would like for this event, there are inside/outside areas and it it protected. We are aware that some may be wearing stiletto heels, ladies please note that you will be asked to wear heel protectors on your shoes. Please ensure you have your personal medications with you (e.g. asthmatics, heart disease, anaphylaxis, etc.).
NO alcohol is to be taken on or carried off the vessel. All vessels are non-smoking.
Due to liquor licensing, you must be 18 years or older to board this vessel. Unfortunately there is no wheelchair access available on any of our vessels.
Seasickness: This trip is in the Mooloolah River, a very calm water cruise. If you know you are highly susceptible to seasickness or motion sickness you may consider seasickness tablets to minimize the risk of seasickness affecting your trip. There are no refunds for seasickness.
We have a 72-hour cancellation and rebooking policy. If we, the Sunreef staff, cancel the cruise, a full refund will be provided. A cancellation by you, the customer, made less than 72-hours prior to departure incurs a 100% cancellation fee (NO REFUNDS). A “no show” on the day also attracts 100% cancellation fee.