Cruise Terms and Conditions
Trip confirmations: We will send out an email and text message the day before your trip around 3:30 pm to inform you of the status of the trip and its departure time. If you do not receive the text message and email you must call us on +61 7 5444 5656 we will not call you to confirm receipt of the messages.
Parking: The Wharf complex has 4 hour parking available, however you will need to find suitable parking for the tour you are on as some of our trips will be over 4 hours. There are some unlimited parking spaces available outside of The Wharf Mooloolaba / SEA Life car park, however please keep in mind especially if you are on an 11:30 am or later trip that parking can get very busy. Please give yourself at least 15-20 minutes for parking. You can find a parking map of The Wharf Mooloolaba here.
What to bring: Feel free to wear what you would like for this event, there are inside/outside areas and it it protected. We are aware that some may be wearing stiletto heels, ladies please note that you will be asked to wear heel protectors on your shoes. Please ensure you have your personal medications with you (e.g. asthmatics, heart disease, anaphylaxis, etc.).
NO alcohol is to be taken on or carried off the vessel. All vessels are non-smoking.
Due to liquor licensing, you must be 18 years or older to board this vessel. Unfortunately there is no wheelchair access available on any of our vessels.
We have a 72-hour cancellation and rebooking policy. If we, the Sunreef staff, cancel the cruise, a full refund will be provided. A cancellation by you, the customer, made less than 72-hours prior to departure incurs a 100% cancellation fee (NO REFUNDS). A “no show” on the day also attracts 100% cancellation fee.