Cruise Terms and Conditions
Trip confirmations: We will send out an email and text message the day before your trip around 3:30 pm to inform you of the status of the trip and its departure time. If you do not receive the text message and email you must call us on +61 7 5444 5656 we will not call you to confirm receipt of the messages.
Check in: Check in at Sunreef will start at the time outlined on your confirmation email or text. When you arrive, we will see you at our check in desk and provide you boarding passes before you line up to board the vessel.
Parking: The Wharf complex has all day parking available, which you will need due to the length and nature of the activity. Please keep in mind especially if you are on an 11:30 am or later trip that parking can sometimes get very busy. Please give yourself at least 15 – 20 minutes to find parking. We recommend that you park your vehicle in the Sea Life (Underwater World) car park at The Wharf Mooloolaba, 123 Parkyn Parade. You can find a parking map of The Wharf Mooloolaba here.
What to bring: Feel free to wear what you would like for this event, there are inside/outside areas and it it protected. We are aware that some may be wearing stiletto heels, ladies please note that you will be asked to wear heel protectors on your shoes. Please ensure you have your personal medications with you (e.g. asthmatics, heart disease, anaphylaxis, etc.).
NO alcohol is to be taken on or carried off the vessel. All vessels are non-smoking.
On board behaviour: Whale One is a licensed venue and we cannot tolerate unduly intoxicated people, if you are intoxicated prior to boarding you may be unable to board the vessel, this is at the discretion of Sunreef Staff. If you become unduly intoxicated whilst on board the vessel may stop at the safest available pontoon and require you to disembark. Sunreef staff reserve the right to not sell alcohol to intoxicated persons or persons suspected of being intoxicated.
Unfortunately there is no wheelchair access available on any of our vessels. We are truly sorry for this inconvenience.
Seasickness: This trip is in the Mooloolah River, a very calm water cruise. If you know you are highly susceptible to seasickness or motion sickness you may consider seasickness tablets to minimize the risk of seasickness affecting your trip. There are no refunds for seasickness.
We have a 7 day cancellation and rebooking policy. If we, the Sunreef staff, cancel the cruise, a full refund will be provided. A cancellation by you, the customer, made less than 7 days prior to departure incurs a 100% cancellation fee (NO REFUNDS). A “no show” on the day also attracts 100% cancellation fee.