Whale Watching customers, please read the following
Trip confirmations: Your confirmation of the trip will depend on the sea conditions and weather. We will monitor this closely and if the weather or sea conditions are unsuitable, we will let you know as soon as we can. We will send out an email and text message the day before your trip around 3:30 pm to inform you of the status of the trip and its departure time.
*Please note that while the weather may look great on the beach, it doesn’t mean the conditions offshore are safe for watching. If we have to cancel a trip due to poor sea conditions it is for our customer’s safety, and we will either rebook or refund you for this.*
Eligibility requirements to board the Whale One vessel for Whale Watching:
- Children under 14 years old must be accompanied by an adult at all times.
- If you are pregnant, we unfortunately cannot take you on this tour.
- Unfortunately there is no wheelchair access available on any of our vessels.
What to bring: Warm clothes, appropriate footwear, and jumper. Please ensure you have your personal medications with you e.g. asthmatics, heart disease, anaphylaxis, etc.).
No drones are permitted on board.
NO alcohol is to be taken on or carried off the vessel.
Prams / strollers: If you would like to take your pram / stroller, its wheels need to be able to be locked. We will gauge whether or not you will be able to take your pram on depending on how many passengers we have on board and if there are any other prams on board, so you will need to wait until we give the final call to see if it’s okay. If you bring a pram on board, you must choose a spot downstairs to use as your designated seating area. You can still walk around, but please do not leave your pram unattended. You are responsible for your pram.
Dress code: Dress appropriate for the weather, bring layers. You can bring a warm jumper or jacket for the wind chill on the water, and something lighter if you are in the sun. Please remember to be sun safe. Polarized sunglasses will help a lot when spotting whales and looking at the ocean. There are open air, protected and enclosed areas available, but no air conditioning.
Seasickness: This is in open water and we suggest you consider seasickness tablets to minimize the risk of seasickness affecting your trip. We will not issue any rebookings or refunds for being seasick.
Parking: The Wharf complex has all day parking available, however please keep in mind especially if you are on an 11:30 pm or later trip that parking can sometimes get very busy. Please give yourself at least 15-20 minutes for parking. We recommend that you park your vehicle in the Sea Life (Underwater World) car park at The Wharf Mooloolaba, 123 Parkyn Parade. You can find a parking map of The Wharf Mooloolaba here.
View Cancellations and Refunds Policy
At Sunreef, we do everything we can to provide an amazing experience from start to finish with all our trips. As we outlined above, these are wild animals that we do not have control over. Some whales may not want to socialise with us, and we appreciate your respect and understanding when this happens. We have a 100% money back guarantee on sighting whales. While on the trip, if our skipper and crew do not sight any whales for our customers, you will be eligible to get your money back or join us on another whale watching tour.