Sunreef Terms and Conditions: Diving

Sunreef Terms and Conditions: DIving

Please read the following terms and conditions prior to booking your dive.

Cancellations and Refunds Policy

Sunreef confirmations and cancellations

Sunreef reserves the right at any time to cancel any dive. If, in the opinion of the Skipper, the voyage cannot be continued for any reason, then the Skipper may terminate the dive at any time.

Trips are subject to minimum numbers and may be cancelled or have schedule changes (with or without notice) for a variety of reasons, including, but not limited to bad weather condition and technical disruptions. We will not be responsible for paying costs or expenses you may incur as a result of change of time or cancellation.

If we, the Sunreef staff cancel the dive, either we can place your booking on hold for another time, you can reschedule the trip at the time of cancellation, or a full refund will be provided.

Times are subject to change. Confirmation of the trip will depend on the sea conditions and weather. We will monitor this closely and if the weather or sea conditions are unsuitable, we will let our customers know as soon as we can. If we have to cancel or rebook you for another date we will let you know the status of the trip as soon as possible.

We send out an email and text message the day before the dive commencement around 3:30 pm to inform you of the status of the trip and its departure time.

Sunreef is not a common carrier and reserves the right to refuse to carry any passenger, baggage or goods without assigning any reason. Therefore passengers shall comply with the Navigation Act 1912 (as amended 1079) and all regulations, orders or instructions given by the skipper.

Customer cancellations and rebookings

A cancellation made less than 72 hours prior to departure incurs a 100% cancellation fee. NO REFUNDS. Your dive booking is transferable to another certified diver, however and the new diver can simply change the name on the booking at check in.

Full payment of gear hire is due at check in. Upon payment, this fee is non- refundable.

If any of the medical questions on your Diver Statement or at check in are answered ‘YES’, a doctor’s clearance may be required before you can dive with us. If a doctor’s clearance is required and cannot be produced on the day of your dive, the above cancellation policies apply.

Sunreef is not a common carrier and reserves the right to refuse to carry any passenger, baggage or goods without assigning any reason. Therefore passengers shall comply with the Navigation Act 1912 (as amended 1079) and all regulations, orders or instructions given by the skipper.

If you are booking on for a Special Event Dive, your cancellation period changes to 7 days prior to departure. Please see following list to see if this applies to your booking:

• Clean Up Australia Day
• Earth Hour Submerged
• PADI Women’s Dive Day
• Halloween Night Dive
• Men’s Dive Day

…and any more trips we offer listed under “Diving” > “Special Events” on our website, excluding the Nudibranch Double Dive, which is a 72 hour cancellation policy.

No-shows

Failure to turn up for your dive at the time stipulated by Sunreef Employees incurs a 100% cancellation fee. NO REFUNDS.

Seasickness and equalization

The above includes (but is not limited to) seasickness and equalization issues. If you find yourself dealing with seasickness or being unable to equalize, our crew will look after you and ensure you are comfortable and safe. However, as this is not something in our control, we will not issue any rebookings or refunds for inability to equalize or being seasick and not completing dives. We suggest you consider seasickness tablets to minimize the risk of seasickness affecting your trip. 

Gift Vouchers 

Ex-HMAS BRisbane Specifics 

Guides are provided. Group sizes are approximately 6 per guide.

You must supply your certification card.

It is highly recommended that all divers wear gloves to avoid any cuts and abrasions. Gloves are available for purchase in the shop and for hire.

For those wishing to penetrate the ship the current regulations are as follows:

• All first-time divers on the Ex-HMAS Brisbane, regardless of qualification or skill level, must have a familiarisation dive with a Sunreef guide for their first dive.
• No penetration on your first dive.
• Guides are available, at no cost, for those not qualified or experienced in wreck penetration.Open Water Divers may penetrate with a Sunreef Dive guide.
• Advanced Open Water Divers have unlimited penetration with a Sunreef guide to all depths of the wreck.
• Wreck/Cave Specialty Divers or divers with appropriate experience and equipment may independently penetrate.
• Divers in light locked areas must carry all appropriate specialist equipment.
• If you wish to penetrate the wreck you will be required to carry a torch.
• There will be no wreck penetration on our Night Dives. Please see Night Dive Specifics below.

Reef Dive Specifics 

Guides are provided. Group sizes are approximately 6 per guide.

It is highly recommended that all divers wear gloves to avoid any cuts and abrasions. Gloves are available for purchase in the shop and for hire.

Our Skipper and Sunreef Crew reserve the right to change the location of the dive site based off the sea conditions without any notice.

You must supply your certification card.

Night Dive Specifics 

Guides are provided. Group sizes are approximately 6 per guide.

You must supply your certification card.

It is highly recommended that all divers wear gloves to avoid any cuts and abrasions. Gloves are available for purchase in the shop and for hire.

You must carry two white light torches. If you are booked on for a Fluoro Dive, your UV light does not count toward this requirement.

You will not penetrate the Ex-HMAS Brisbane on a night dive.

Required forms and Prerequisites

Enrollment Forms

Each diver must complete the appropriate Diver Statement before starting this diving with us. This will be sent out to you with your booking confirmation. Please check the dive site’s page for the specific Diver Statement required.

Dive Medicals / Doctors Clearance

You may be required to also complete a valid 4005.1 AS Dive Medical or doctors clearance prior to your dive if you answer “YES” to any of the following questions:

• You are taking medication
• You are suffering from an injury/illness that affects your ability to dive

These will be required if you have been prescribed a medication or have been diagnosed since your last dive medical.

If you have not dived in the last 2 years or more

You will be required to complete either a Scuba Review/Refresher Course or a Reactivate Course before you can participate in any diving activities. We will be able to arrange these courses for you on most days at set times. Please contact us on +61 7 5444 5656 for more information.

Equipment

If you have your own equipment

Please remember that you must have a snorkel, computer, SMB, and a whistle (to dive the Ex-HMAS Brisbane during you will also need a torch) along with the rest of your scuba equipment (BCD, tanks, weights regulators, mask, snorkel, fins, wet suit, gloves and anything else specific to your dive, please see dive page for details). If you are diving any of our sites at night you will need two white light torches, please see our night diving page for more information.

Though we make a great effort to care for all dive gear, Sunreef does not take any responsibility for any damages or loss incurred when washing your gear or unloading your gear from our vessel.

If you don’t have all your equipment

All of the above required items are available for purchase or hire from our shop along with the rest of the necessary scuba equipment (BCD, tanks, weights regulators, mask, snorkel, fins, wet suit, gloves).

Hire Terms and Conditions

If any equipment is returned in a damaged state or lost, the same shall be replaced or repaired at Sunreef’s sole discretion. Whenever repairs or replacement is required the amount charged shall be the replacement cost of the Unit at Retail Cost or repair cost.

It is understood that the Hirer is a competent diver and that no claim whatsoever can be forthcoming from the use of the above equipment.

All equipment is to be inspected by the Hirer prior to leaving for correct function and serviceability.

Tanks being hired are to be checked to ensure they have a fill pressure of at least 200 Bar.

Please note that no refund will be issued for any dives not completed, including unused air.

Parking

The Wharf complex has 4 hour parking available, however you will need to find suitable parking for the tour you are on as some of our trips will be over 4 hours. There are some unlimited parking spaces available outside of The Wharf Mooloolaba / SEA Life car park, however please keep in mind especially if you are on an 11:30 am or later trip that parking can get very busy. Please give yourself at least 15-20 minutes for parking. You can find a parking map of The Wharf Mooloolaba here.

All divers must read the following points carefully

All points below must be agreed to on before diving with Sunreef

1.You understand and state that you are physically and mentally capable and trained to participate successfully in open sea condition diving. You further acknowledge that Sunreef Diving will give no refunds for seasickness, inability to equalize or for any other reason that prevents an individual from participating fully.

2. You have no medical condition that would affect your ability to safely dive. You are not taking any medication that has not been approved by your physician for diving. You will not be under the effect of alcohol or drugs when diving with us.

3. You will not fly within 24 hours from surfacing after your last dive.

4. You warrant that as a certified diver, your skill levels are at least equal to a newly certified Open Water diver. You understand that dive guides supplied by Sunreef are solely to enhance my diving experience and not because such guidance is required to compensate for my lack of diving skill.

5. Sunreef may cancel or change trip destinations at any time due to weather or any other unforeseen circumstances.

6. You will follow the direction of Sunreef staff at all times to ensure a safe and fluid operation. You will listen to all briefings and seek advice if you don’t understand any part of the brief.

7. You take the responsibility for checking the safe and correct operation of your dive equipment prior to diving, whether the equipment be provided by myself or Sunreef Hire Gear. You will carry and know how to use the following: snorkel, safety sausage (SMB), whistle and dive computer.

8. You take responsibility for the planning of your dive and diving your plan within a safe NO DECOMPRESSION DIVE.

9. By acknowledging this, you agree to release Sunreef, its employees/contractors or associated agents from being sued for personal injury, wrongful death or damage to personal equipment. You are fully aware of the contents of this form and have clearly read and understood all the above points. Your Diver Statement is valid for 12 months from date of submission.

10. By providing your email address, you give permission for Sunreef to contact you in regards to diving activities and promotions.

11. By filling out your Diver Statement you agree to allow Sunreef Mooloolaba to use any pictures of have yourself or any pictures that were taken on your trip on any social media site. Please see our Privacy Policy (if on mobile or tablet, at the bottom; if on computer, on the sidebar)

12. If you are undertaking a dive on the Ex-HMAS Brisbane, you understand that your first dive will be an orientation dive with guide. No penetration will be allowed. Penetration dives are not to be undertaken if the sea conditions, visibility or diver ability are not seen adequate by Sunreef employees.